CBIC Chairman inaugurates GST & Customs Pavilion with the theme 'Facilitating Trade, Fostering Economy' at the 43rd India International Trade Fair in New Delhi

This pavilion aims to provide a platform for taxpayers to learn about GST and Customs processes, resolve grievances and gain insights into career opportunities in the Customs and GST Department. The pavilion features six helpdesks with onsite availability of experts on GST, Customs, GST Network, and ICEGATE, to ensure that the visitors get comprehensive guidance on these issues.

Some of the key features of the pavilion include:

·       ⁠Educational Videos: Six videos on GST and Customs processes have been released to enhance taxpayer awareness. Most importantly, the tutorial videos have been released in 10 regional languages, besides from Hindi and English.

·       Helpdesks: Six helpdesks are available to address taxpayer queries and provide guidance on rules and processes. Taxpayers can visit the pavilion to resolve their queries and doubt on the spot.

·       Career Guidance: A special counter is set up to guide youth about career opportunities in the Customs and GST Department.

·       ⁠Digital Displays: The pavilion showcases achievements and initiatives of the GST and Customs department through interactive digital displays.

·       To engage and entertain the visitors, the Pavilion will also spread awareness through Nukkad Natak, Magic Show, Puppet Show, QUIZ, Caricature Artist and informative brochures on GST and Customs, and other activities to attract children.

Also in a first, CBIC introduced Red Panda as official mascot to represent the GST & Customs at the India International Trade Fair 2024. The Red Panda embodies the values of duty, precision, and trust — Red Panda’s dual nature, gentle yet strong, reflects the mission of the CBIC to balance delicacy with strength, and ensure the free flow of trade while maintaining vigilant oversight.